Welcome to AOSouq.com! These Terms and Conditions govern your use of our website, services, and purchases. By accessing or shopping on our platform, you agree to abide by these terms, which are designed to ensure a fair, secure, and transparent experience for all users in Pakistan. This policy complies with Pakistan’s consumer protection laws, including the Punjab Consumer Protection Act 2005 and the Electronic Transactions Ordinance 2002. If you’re searching for “e-commerce terms and conditions in Pakistan” or “online shopping legal terms,” this document provides comprehensive details.
📜 General Terms of Use
By using AOSouq.com, you agree to use our platform for lawful purposes only. These terms apply to all interactions, including browsing, account creation, purchases, and engagement with our services. Key points include:
- ✅ Acceptance: Accessing our website or placing an order constitutes acceptance of these terms.
- 📍 Jurisdiction: These terms are governed by the laws of Pakistan, including the Prevention of Electronic Crimes Act (PECA) 2016.
- 🔄 Updates: We may revise these terms periodically. Changes will be posted on our website, and continued use implies acceptance.
We aim to provide a seamless shopping experience while ensuring compliance with Pakistani regulations.
📦 Order Processing
We strive to process your orders promptly to ensure timely delivery across Pakistan. Here’s how it works:
- ⏰ Processing Time: Orders are processed within 1-2 business days after payment confirmation. High-demand periods (e.g., Eid, Black Friday) may cause slight delays.
- ✅ Verification: Orders paid via credit/debit cards, bank transfers, or mobile payments (e.g., EasyPaisa, JazzCash) are verified instantly. Cash-on-delivery (COD) orders may require additional confirmation.
- 📧 Confirmation: You’ll receive an email with order details and an estimated delivery date upon dispatch.
For those searching “how online orders are processed in Pakistan,” we ensure efficiency and transparency at every step.
🚚 Shipping and Delivery
We offer reliable shipping options to deliver your orders nationwide. Full details are available in our Shipping & Delivery Policy. Key points include:
- 📍 Methods: Standard shipping (3-7 business days for urban areas, 7-10 for rural), express shipping (1-3 business days in major cities), and store pickup in select locations.
- 💰 Costs: Calculated at checkout based on weight and location. Free shipping on orders above PKR 5,000.
- 🚨 Delays: Unforeseen circumstances like weather or holidays may affect delivery times.
Our shipping practices are designed to meet the needs of Pakistani shoppers, from Karachi to Gilgit-Baltistan.
💳 Payment Methods
We offer secure and convenient payment options to suit your preferences:
- 💸 Accepted Methods: Credit/debit cards (Visa, MasterCard), bank transfers, mobile payments (EasyPaisa, JazzCash), and cash on delivery (COD).
- 🔒 Security: Payments are processed via PCI DSS-compliant gateways to ensure safety.
- 📜 COD Fees: A nominal fee of PKR 100 applies for COD orders, with phone verification required.
Select your preferred method at checkout. We prioritize secure transactions for all customers in Pakistan.
🔄 Returns and Refunds
We aim to ensure your satisfaction with every purchase. If you need to return an item, please review our Refund and Return Policy. Key points include:
- 📅 Return Window: Eligible items can be returned within 14 days of delivery.
- ✅ Conditions: Items must be unused, in original packaging, with all tags and accessories.
- 💰 Refunds: Processed within 7-10 business days to the original payment method or as store credit.
We strive to make returns easy, addressing “how to return online purchases in Pakistan.”
🛡️ Privacy and Data Protection
Your personal information is protected with industry-standard security measures. Full details are in our Privacy Policy. Key points include:
- 🔒 Data Security: We use SSL/TLS encryption and secure servers to protect your data.
- 📜 Compliance: We adhere to Pakistan’s data protection laws, including the proposed Personal Data Protection Bill 2023.
- 🚫 No Unauthorized Sharing: Your data is not shared with third parties without consent, except as required by law.
We prioritize your privacy, ensuring trust in “e-commerce data protection in Pakistan.”
🧑💻 Account Information
To shop with us, you may need to create an account. You are responsible for:
- 📝 Accuracy: Providing accurate, complete, and up-to-date information (e.g., name, email, address).
- 🔑 Security: Keeping your password confidential. Notify us immediately at contact@aosouq.com if you suspect unauthorized access.
- 📧 Updates: Updating your information promptly to ensure effective communication.
Maintaining accurate account details helps us serve you better.
🚫 Prohibited Activities
To ensure a safe and fair platform, the following activities are strictly prohibited:
- 🛑 Fraud or Deception: Attempting to manipulate orders, payments, or reviews.
- 💔 Unauthorized Access: Attempting to breach our systems, networks, or other users’ accounts.
- 📝 Data Theft: Collecting or misusing other users’ personal information.
- 🛠️ Misuse: Using our website for illegal, harmful, or unauthorized purposes.
Violations may result in account suspension, legal action, or reporting to authorities under PECA 2016.
⚠️ Limitation of Liability
We strive to provide reliable services but are not liable for:
- 📉 Losses: Any direct, indirect, or consequential losses arising from your use of our website.
- 🛠️ Service Interruptions: Temporary unavailability due to maintenance or technical issues.
- 🚨 Third-Party Actions: Issues caused by external parties, such as courier delays or payment gateway errors.
Our liability is limited to the extent permitted by Pakistani law, ensuring clarity for “e-commerce liability in Pakistan.”
📅 Changes to Terms
We may update these Terms and Conditions to reflect changes in our services, legal requirements, or operations. Updates will be posted on our website, and significant changes will be communicated via email to registered users. Continued use after updates implies acceptance.
Stay informed about “e-commerce terms updates in Pakistan” by checking this page regularly.
⚖️ Governing Law
These Terms and Conditions are governed by the laws of Pakistan. Any disputes will be resolved under the jurisdiction of Pakistani courts, with preference for consumer courts where applicable. We aim to resolve issues amicably through our customer support team before escalation.
📞 Contact Us
If you have questions about our Terms and Conditions or need assistance, our customer service team is here to help. Contact us via:
- 📧 Email: contact@aosouq.com
- 📱 Phone or WhatsApp: +92 334 332 4444
- 💬 Live Chat: Available on our website during business hours (9 AM – 6 PM PKT).
We’re committed to enhancing your shopping experience and value your feedback.
Last Updated: October 10, 2025
