At our e-commerce store, we are committed to delivering your orders swiftly and reliably across Pakistan. Our Shipping & Delivery Policy outlines the process, timelines, costs, and conditions for shipping products to customers in cities like Karachi, Lahore, Islamabad, and beyond, as well as remote areas. This policy is designed to be transparent, customer-focused, and compliant with Pakistan’s e-commerce and consumer protection regulations. If you’re searching for “e-commerce shipping in Pakistan” or “online shopping delivery times in Pakistan,” this page provides comprehensive details to ensure a seamless shopping experience.
🚚 Shipping Methods and Partners
We partner with trusted courier services to ensure your orders reach you safely and on time. Our primary shipping partners include TCS, Leopard Courier, and Pakistan Post, with additional regional partners for remote areas. We offer the following shipping methods:
- 📦 Standard Shipping: Available nationwide, with delivery in 3-7 business days for urban areas and 7-10 business days for rural or remote areas like Gilgit-Baltistan or Balochistan.
- 🚀 Express Shipping: Available in major cities (e.g., Karachi, Lahore, Islamabad) with delivery in 1-3 business days. Additional charges apply.
- 🏪 Store Pickup: Available in select cities (e.g., Karachi, Lahore) at designated partner locations. Free of charge, with pickup within 2-5 business days.
Shipping options and costs are displayed at checkout based on your location and order weight. We aim to provide affordable and reliable delivery options for all Pakistani customers.
📅 Delivery Timelines
Delivery times vary based on your location and the shipping method selected. Below are estimated delivery timelines after order confirmation:
- 🏙️ Urban Areas: Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, and other major cities: 3-7 business days for standard shipping, 1-3 business days for express.
- 🌄 Rural/Remote Areas: Areas like Skardu, Quetta, or rural Sindh: 7-10 business days for standard shipping. Express shipping may not be available in some regions.
- 🎉 Special Events: During peak seasons (e.g., Eid, Black Friday), delivery may take an additional 2-3 business days due to high order volumes.
Once your order is dispatched, you’ll receive a tracking number via email or SMS to monitor your shipment. Delays may occur due to unforeseen circumstances like weather, strikes, or public holidays in Pakistan.
💸 Shipping Costs
Shipping fees are calculated based on order weight, dimensions, and delivery location. Key details include:
- 📏 Standard Rates: Starting at PKR 150 for standard shipping within urban areas. Rural areas may incur higher fees (e.g., PKR 300-500).
- 🚀 Express Shipping: Starts at PKR 300 for major cities, subject to availability.
- 🎁 Free Shipping: Available on orders above PKR 5,000 for standard shipping within Pakistan. Check promotions for additional free shipping offers.
- 💵 Cash on Delivery (COD): Available nationwide with an additional fee of PKR 100. COD orders require confirmation via phone or WhatsApp.
All fees are clearly displayed at checkout. For transparency, we avoid hidden charges, addressing concerns about “e-commerce shipping costs in Pakistan.”
📍 Order Processing
Orders are processed within 1-2 business days after payment confirmation. Key points include:
- ✅ Verification: Orders paid via credit/debit card, bank transfer, or mobile payments (e.g., EasyPaisa, JazzCash) are verified instantly. COD orders may require additional verification.
- 📦 Packing: We ensure secure packaging to protect items during transit, using eco-friendly materials where possible.
- 📧 Confirmation: You’ll receive an email with order details and estimated delivery date once the order is dispatched.
We strive to process orders quickly to meet the expectations of Pakistani online shoppers.
🌍 International Shipping
While our primary focus is Pakistan, we offer international shipping to select countries. Key details:
- 🌎 Availability: Currently available to UAE, Saudi Arabia, USA, UK, and Canada. Contact us for other destinations.
- ⏰ Delivery Time: 7-14 business days, depending on the destination and customs clearance.
- 💰 Costs: Calculated at checkout based on weight and destination. Customs duties and taxes are the responsibility of the recipient.
International customers can track shipments and contact us for assistance with customs processes.
🚨 Handling Delivery Issues
We aim to ensure every delivery is smooth, but issues may arise. Here’s how we address common concerns:
- 📪 Non-Delivery: If your order doesn’t arrive within the estimated timeframe, contact us to investigate. We’ll reship or refund as per our Refund and Return Policy.
- 📦 Damaged Items: Report damaged items within 48 hours of delivery with photos. We’ll arrange a free return and replacement or refund.
- ❌ Wrong Items: If you receive an incorrect product, notify us immediately for a free return and correct delivery.
Our team is dedicated to resolving issues promptly, ensuring trust in “e-commerce delivery in Pakistan.”
🛡️ Compliance with Regulations
We adhere to Pakistan’s e-commerce and consumer protection laws, including the Punjab Consumer Protection Act 2005 and federal regulations. Our shipping practices ensure:
- ⚖️ Transparency: Clear communication of costs, timelines, and conditions.
- 📜 Legal Standards: Compliance with courier and trade regulations in Pakistan.
- 🤝 Customer Support: Accessible assistance for delivery-related queries or disputes.
This ensures a reliable and lawful delivery process for all customers.
📝 Policy Updates
We may update this Shipping & Delivery Policy to reflect changes in our processes, courier partnerships, or regulations. Updates will be posted on our website, and significant changes will be communicated via email. Continued use of our services after updates implies acceptance.
Stay informed about “e-commerce shipping updates in Pakistan” by checking this page regularly.
📞 Contact Us
If you have questions about our Shipping & Delivery Policy or need assistance with an order, our customer service team is here to help. Contact us via:
- 📧 Email: contact@aosouq.com
- 📱 Phone or WhatsApp: +92 334 332 4444
- 💬 Live Chat: Available on our website during business hours (9 AM – 6 PM PKT).
We’re committed to ensuring your orders arrive on time and in perfect condition. Your feedback helps us improve our services.
Last Updated: October 10, 2025
