Contact

At AOSouq.com, we’re committed to providing exceptional customer service to shoppers across Pakistan and beyond. Whether you have questions about your order, need assistance with returns, want to learn more about our Rewards Program, or have feedback to share, our dedicated team is ready to assist you. Based in Pakistan, we serve customers in Karachi, Lahore, Islamabad, and every corner of the country, ensuring a seamless online shopping experience. If you’re searching for “how to contact e-commerce platforms in Pakistan” or “customer support for online shopping,” you’re in the right place!

📞 How to Reach Us

We offer multiple ways to get in touch, so you can choose the method that’s most convenient for you. Our customer service team is available to address your queries promptly and professionally. Here’s how you can contact us:

  • 📧 Email: Send us an email at contact@aosouq.com. We respond within 24-48 hours during business days.
  • 📱 Phone or WhatsApp: Call or message us at +92 334 332 4444. Our phone lines are open from 9 AM to 6 PM PKT, Monday to Saturday.
  • 💬 Live Chat: Visit our website and use the live chat feature for real-time assistance, available 9 AM to 6 PM PKT. Perfect for quick questions or immediate support.
  • 📬 Postal Mail: For formal correspondence, send mail to: AOSouq Customer Service, Office No. 123, Business Plaza, Main Boulevard, Gulberg III, Lahore, Pakistan.

We strive to make communication easy and accessible, ensuring you get the help you need, whether you’re in a bustling city or a remote area of Pakistan.

📋 What We Can Help With

Our team is equipped to assist with a wide range of inquiries to enhance your shopping experience. Contact us for:

  • 🛒 Order Assistance: Questions about order status, tracking, or modifications.
  • 🔄 Returns and Refunds: Guidance on initiating returns or requesting refunds, as outlined in our Refund and Return Policy.
  • 🚚 Shipping Queries: Information on delivery times, costs, or issues, detailed in our Shipping & Delivery Policy.
  • 🎁 Rewards Program: Help with earning or redeeming points, as explained in our Rewards Program.
  • 💳 Payment Issues: Support for payment methods, transaction errors, or cash-on-delivery (COD) concerns.
  • 🛡️ Privacy and Security: Questions about how we protect your data, as covered in our Privacy Policy.
  • 📝 Feedback and Suggestions: Ideas to improve our platform or services—we value your input!
  • ⚖️ Legal or Policy Questions: Clarifications on our Terms and Conditions or other policies.

No matter the issue, we’re here to provide clear and timely solutions tailored to Pakistani shoppers.

🌍 Serving Pakistan and Beyond

Based in Pakistan, we proudly serve customers nationwide, from urban hubs like Karachi, Lahore, and Islamabad to remote regions like Gilgit-Baltistan and Balochistan. We also offer international shipping to select countries, including the UAE, Saudi Arabia, USA, UK, and Canada. Our customer support team is trained to handle queries from both local and international customers, ensuring consistent service quality. Whether you’re asking about “e-commerce customer support in Pakistan” or “international shipping from Pakistan,” we’ve got you covered.

💬 Live Chat Support

Our live chat feature is perfect for quick, real-time assistance. Available on our website from 9 AM to 6 PM PKT, it allows you to connect with a support agent instantly. Use live chat for:

  • 🔍 Product Inquiries: Get details about product specifications, availability, or pricing.
  • 📦 Order Tracking: Check the status of your shipment with your tracking number.
  • 🛠️ Technical Support: Resolve issues with account access, checkout errors, or website navigation.

Live chat is ideal for those seeking immediate answers without picking up the phone.

📲 Connect on Social Media

Stay updated on new products, promotions, and exclusive offers by following us on social media. Engage with our community to share your shopping experiences and get the latest updates:

Following us on social media also earns you points through our Rewards Program!

🛡️ Our Commitment to You

At AOSouq.com, customer satisfaction is our top priority. We adhere to Pakistan’s consumer protection laws, including the Punjab Consumer Protection Act 2005, and maintain transparency in all our processes. Our support team is trained to handle your concerns with care, ensuring compliance with regulations like the Prevention of Electronic Crimes Act (PECA) 2016 for secure interactions. We’re dedicated to:

  • 🤝 Transparency: Clear communication about our policies, processes, and services.
  • 🛡️ Security: Protecting your personal and payment information with industry-standard encryption.
  • ⚡ Responsiveness: Addressing your queries quickly and effectively.
  • 📈 Continuous Improvement: Using your feedback to enhance our platform and services.

We’re here to build trust and make your shopping experience exceptional.

📝 Feedback and Suggestions

Your feedback is invaluable in helping us improve. Whether you have suggestions for new products, website features, or better service, we want to hear from you. Share your thoughts via email, phone, or social media, and we’ll use your input to enhance AOSouq.com for all Pakistani shoppers. If you’re wondering “how to give feedback to e-commerce platforms in Pakistan,” we make it easy and welcome your ideas.

📅 Business Hours

Our customer service team is available during the following hours:

  • 🕘 Phone and Live Chat: 9 AM to 6 PM PKT, Monday to Saturday.
  • 📧 Email: 24/7 submissions, with responses within 24-48 hours on business days.
  • 🚫 Closed: Sundays and major public holidays (e.g., Eid, Independence Day).

For urgent issues outside business hours, email us, and we’ll respond as soon as possible.

📞 Contact Information

Reach out to us anytime for assistance. Our contact details are:

  • 📧 Email: contact@aosouq.com
  • 📱 Phone or WhatsApp: +92 334 332 4444
  • 💬 Live Chat: Available on our website during business hours (9 AM to 6 PM PKT).
  • 📬 Postal Address: AOSouq Customer Service, Office No. 123, Business Plaza, Main Boulevard, Gulberg III, Lahore, Pakistan.

Thank you for choosing AOSouq.com. We’re here to make your online shopping experience smooth, secure, and enjoyable. Contact us today!

Last Updated: October 10, 2025Shop Now with Confidence!