FAQs

What is AOSouq.com?

AOSouq.com is a leading online marketplace in Pakistan, offering a wide range of products including electronics, fashion, home essentials, and more. We provide secure payments, reliable delivery, and exceptional customer service to shoppers nationwide and select international destinations.

How do I create an account?

Click the “Sign Up” button on our website, enter your details (name, email, phone number), and set a password. Verify your email or phone number to activate your account. You can also sign up using Google or Facebook for convenience.

Is it safe to shop on AOSouq.com?

Yes, we use industry-standard SSL/TLS encryption and PCI DSS-compliant payment gateways to protect your data. Our Privacy Policy outlines how we safeguard your information, ensuring compliance with Pakistan’s data protection laws.

Can I shop without an account?

Yes, you can shop as a guest, but creating an account allows you to track orders, earn rewards through our Rewards Program, and save your preferences for a faster checkout.

How do I place an order?

Browse our website, select your desired products, and add them to your cart. Proceed to checkout, enter your shipping and payment details, and confirm your order. You’ll receive an email confirmation with your order details.

Can I modify or cancel my order?

You can modify or cancel your order before it’s processed (within 1-2 hours of placement). Contact us at contact@aosouq.com or +92 334 332 4444. Once processed, changes may not be possible, but you can initiate a return as per our Refund and Return Policy.

What products do you offer?

We offer a wide range of products, including electronics (phones, laptops), fashion (clothing, accessories), home appliances, beauty products, and more. All products are sourced from trusted suppliers and vetted for quality.

Are your products authentic?

Yes, we partner with reputable brands and suppliers to ensure all products are authentic and high-quality. We also offer warranties on select items, as indicated in product listings.

Where do you deliver?

We deliver across Pakistan, from urban centers like Karachi, Lahore, and Islamabad to remote areas like Gilgit-Baltistan and Balochistan. International shipping is available to select countries (e.g., UAE, USA, UK). See our Shipping & Delivery Policy for details.

How long does delivery take?

Standard shipping takes 3-7 business days for urban areas and 7-10 days for rural areas. Express shipping (1-3 days) is available in major cities. Delivery times may vary during peak seasons like Eid or Black Friday.

How much are shipping costs?

Shipping fees start at PKR 150 for standard delivery and PKR 300 for express, depending on weight and location. Free shipping is offered on orders above PKR 5,000. Costs are displayed at checkout.

How can I track my order?

Once your order is dispatched, you’ll receive a tracking number via email or SMS. Use it on our website or the courier’s tracking portal (e.g., TCS, Leopard Courier) to monitor your shipment.

What if my order doesn’t arrive?

If your order doesn’t arrive within the estimated timeframe, contact us at contact@aosouq.com or +92 334 332 4444. We’ll investigate and offer a reshipment or refund as per our policies.

What payment methods do you accept?

We accept credit/debit cards (Visa, MasterCard), bank transfers, mobile payments (EasyPaisa, JazzCash), and cash on delivery (COD) with a PKR 100 fee. All transactions are processed securely.

Is my payment information secure?

Yes, we use PCI DSS-compliant payment gateways and SSL/TLS encryption to protect your financial data. See our Privacy Policy for more details.

What if my payment fails?

If your payment fails, check your payment details and ensure sufficient funds. Try again or use an alternative method. Contact us at contact@aosouq.com for assistance.

Can I pay in installments?

Currently, we do not offer installment plans directly, but you can use credit card installment options provided by your bank, if available. Contact your bank for details.

What is your return policy?

You can return eligible items within 14 days of delivery if unused and in original packaging. See our Refund and Return Policy for full details, including exceptions (e.g., hygiene products).

How do I return an item?

Contact us at contact@aosouq.com or +92 334 332 4444 within 14 days, provide your order number and reason, and follow the return instructions. We’ll arrange pickup or provide a shipping label for eligible returns.

How long does a refund take?

Refunds are processed within 7-10 business days after we receive and inspect the returned item. Funds are returned to your original payment method or as store credit, with bank processing adding 3-5 days.

Can I exchange an item?

Yes, exchanges are possible for eligible items, subject to availability. Contact us to initiate an exchange, and we’ll guide you through the process.

What is the AOSouq Rewards Program?

Our Rewards Program lets you earn points on purchases, reviews, referrals, and social media engagement. Points can be redeemed for discounts, free shipping, or exclusive products.

How do I earn points?

Earn 1 point per PKR 100 spent, 10 points per review, 50 points per referral, and more. Check your points balance in your account dashboard.

How do I redeem rewards?

Visit the Rewards section in your account, select your preferred reward (e.g., PKR 500 discount for 100 points), and apply it at checkout. Points expire after 12 months.

How do I update my account information?

Log in to your account, go to the “Profile” section, and update your details (e.g., address, phone number). Keeping your information current ensures smooth communication and delivery.

What if I forget my password?

Click “Forgot Password” on the login page, enter your email, and follow the instructions to reset your password. Contact us if you encounter issues.

What if I suspect unauthorized access to my account?

Immediately contact us at contact@aosouq.com or +92 334 332 4444. We’ll secure your account and guide you through recovery steps.

How can I stay updated on AOSouq.com?

Follow us on social media for the latest products, deals, and updates:

• Facebook: facebook.com/ansarionlinesouq
• YouTube: youtube.com/@aosouq
• Quora: quora.com/profile/Aosouq
• Medium: medium.com/@aosouq

Can I earn rewards by engaging on social media?

Yes, liking, sharing, or commenting on our posts earns you points through our Rewards Program, up to 20 points monthly. Check the Rewards Program for details.