Terms & Conditions

Welcome to AOSouq (aosouq.com). These terms and conditions outline the rules and regulations governing your use of AOSouq's e-commerce platform and online retail store.

1. User Agreement

By accessing or purchasing from aosouq.com, you certify that you are at least 18 years of age or accessing the site under the supervision of a parent or guardian. If you disagree with any portion of these terms, please discontinue use immediately.

2. Product Descriptions & Pricing

We make every effort to display accurate photographs, specifications, and prices for all items sourced through our certified manufacturing partners. However, slight variations in color or packaging may occur due to screen calibration or manufacturer batch upgrades. In the event of a typographical pricing error, we reserve the right to cancel or refund the order prior to dispatch.

3. Cash on Delivery (COD) & Payment Conditions

For orders placed under Cash on Delivery, the recipient agrees to inspect the sealed package upon courier handover and provide the exact payable total in local currency. Unwarranted repeated refusals of legitimate COD orders may result in address verification blacklisting.

4. 30-Day Money-Back Guarantee & Return Policy

If your product arrives damaged, defective, or fundamentally different from the advertised specifications, contact our WhatsApp support team within 30 calendar days of delivery with your order ID and unboxing photo/video for an immediate replacement or full refund.